I remember seeing this $200K, state-of-the-art ultrasound machine covered in sticky notes. They had some major training challenges that were impacting sales.īefore we started building a solution, we studied how the vendor was training their customers and how their customers were using the machines.

#knowledgebase #knowledgemanagement #contentcertificationĪ small, commonly used office supply inspired the creation of ScreenSteps.Īlmost 20 years ago, Trevor and I started in this business by providing e-learning solutions for 3D ultrasound manufacturers. If it's time for your knowledge base's routine check-up, use the tips in the ScreenSteps July newsletter to keep your articles accurate, relevant, and healthy. It's an ongoing process, but Content Certification has definitely simplified it.

It was certainly time for us to weed the garden. When we went through the initial certification of our internal knowledge base, we deleted around 200 articles! Once you start using it, you will be surprised how much you can get rid of. That is why we have spent significant time over the last year developing tools that help you ensure that your content is accurate, relevant, and healthy.Ĭontent Certification, as an example, gives you visibility into which articles need to be reviewed or even removed. Once that happens, you might as well not have a knowledge base at all. This is the biggest danger your knowledge base adoption can face.īecause, if your employees or customers consistently find outdated information, they learn they can't trust your knowledge base. The reality is that in most well-established knowledge bases there is a lot of content that is outdated and no longer useful. If you're like most organizations, it's probably been way too long. When was the last time you reviewed your knowledge base content for accuracy and helpfulness? #invention #technology #innovation #engineering #inventions #tech #engineer #mechanical #engineeringlife #worldofengineering #newinvention #mechanicalengineering #byu #byuengineering #utah This invention can be easily sourced, built, and used for anyone, including the people of Pakistan. It was as clear as glacier water.” - Bethany Parkinson, BYU Mechanical Engineering student “When water came out of the filter for the first time, we were thrilled. They also coordinated with the campus duck pond, testing out the filtration device on the water found there. In coordination with leaders from The Church of Jesus Christ of Latter-day Saints, the students designed an affordable water filtration device. Areas of Pakistan have such poor water quality that roughly 30% of diseases in the country are caused by bad water.Ī group of BYU engineering students put their minds to the problem and came up with a clear and clean solution.

“In talking to government leaders about the highest humanitarian priorities, leader after leader identified clean water as a very significant priority for the country.” - Peter Meurs, General Authority Seventy for The Church of Jesus Christ and the lead manager for the water filtration project.

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